Shipping & Delivery Policy
Fast, safe and reliable medical product delivery across Bangladesh
Shipping Zones & Rates
| Location | Delivery Time | Shipping Cost |
|---|---|---|
| Inside Dhaka (Metro Area) | 1-2 business days | ৳ 80 |
| Outside Dhaka | 2-4 business days | ৳ 150 |
| Free Shipping | On orders over ৳10000 | |
Order Processing Time
Orders are processed within 24 hours of placement (excluding Fridays and public holidays). You will receive a confirmation call or SMS once your order is verified and dispatched.
Emergency & Same-Day Delivery
For urgent medical or orthopedic support requirements within Dhaka city, we offer special emergency delivery options. Please contact our support hotline directly to arrange express delivery.
Product Inspection Upon Delivery
We advise our customers to check the product (including size, model, and condition) in front of the delivery agent before signing or making full payment. If any discrepancy is found, notify us immediately.
Order Tracking
Once your order is shipped, you will receive a tracking number via SMS/Email. You can easily track your delivery status on our Track Order page.
Shipping Partners
We partner with reliable courier and logistics services including Sundarban Courier, S.A. Paribahan, Pathao, RedX, and Paperfly to ensure safe delivery to your doorstep.
Delivery Issues & Support
If you experience any delay or delivery issues, please contact our support team within 24 hours of the expected delivery window, and we will resolve it promptly.